Service Terms and Conditions
In these terms and conditions ‘the Supplier’ means The Lawn Transformers Ltd t/a The Lawn Transformers. Registered Head Office:118 Murchison Avenue, Bexley, Kent DA5 3LL. Company registration: 08331791. Further contact details may be found at www.thelawntransformers.co.uk.
‘You’ or ‘the Customer’ means you, the customer.
‘The Treatments’ means the supply of lawn care services and application of products agreed between the Supplier and You.
‘Quotation’ means a written description of treatments and prices to be performed by the Supplier. Quotations remain valid for 30 days from the date of issue.
‘Contract’ means the contract for supply of the Treatments between You and the Supplier.
A Quotation together with these Terms and Conditions will be provided by the Supplier to You and upon confirming in writing (including email) to the Supplier that these are acceptable, the Contract will be deemed to be formed.
The Contract has a minimum term of 12 months. Details of your right to cancel during this period can be found at section 5 below.
At the end of the minimum term the Treatments will automatically renew and continue to be provided by the Supplier until terminated by You. The Supplier will repeat the Seasonal Treatment Programme (Excluding one-off renovation Works) performed in the initial minimum term period unless any variation is agreed in writing by the Supplier after You provided 30 days prior notice in writing or by email.
Details of your right to cancel after the 12-month period has expired can be found at section 5 below.
3. Supply of Treatments
3.1. The Supplier will exercise reasonable skill and care in the performance of the lawn treatments.
3.2. Any times scheduled for provision of the Treatments are only approximate and time of performance shall not be of the essence unless specifically agreed by the Supplier.
3.3. The Supplier will, where possible, keep scheduled appointments notified to You. However, the Supplier reserves the right to reschedule treatment times and dates due to unforeseen operational issues or climatic conditions that prevent treatments taking place
3.4. Waste Removal means only the waste produced by the Lawn Supplier in providing the service/treatment, unless otherwise agreed and stated in the quotation Waste Removal from a customer’s site is not included.
3.5. The Supplier may need to purchase goods or stock to complete the agreed service or treatment including when delivered to the Customer’s agreed property. Such goods or stock will remain the property of The Lawn Transformers until paid for in full by the customer. The Lawn Transformers will always retain title to excess delivered stock and will remove it from site.
3.6. The Supplier, or their insurer in the event of a claim, will make good any damage to the Customer’s property caused by The Supplier whilst undertaking the services or treatment. However, The Supplier are not responsible for the cost of repairing any pre-existing faults or damage to the Customer’s property that The Supplier discovers whilst providing the services.
3.7. The Supplier is not able to accept responsibility for damage to (or cost involved with) any underground or overhead hazards, obstructions or utility services not made known by the Customer to The Supplier in writing prior to commencement of the quoted treatment or service. Note that aeration service can penetrate soil up to 125mm deep.
3.8. The Customer acknowledges that following application of some treatments, the Customer’s lawn may have a temporary less attractive appearance, including but not limited to scarification, aeration or moss control. It can take several weeks or months depending on the service provided for a lawn to have recovered and in some cases additional services may be required. Example; if we scarify a lawn only, additional seeding as an extra chargeable service may be required to fill in any bare patches.
3.9. The Supplier will not accept responsibility for any required after care for treatments and services, including but not limited to watering lawns, new turf establishment, seed germination, lawn recovery after scarification or aeration or any other service provided. Aftercare advice is available on our website (https://www.thelawntransformers.co.uk) and provided for applicable services in quotes and in the appointment and after service emails sent to customers.
3.10. The Supplier will not accept responsibility for any work carried out by or damage caused by a Third Party.
3.11. The Supplier will not accept responsibility or liability to the Customer for delayed visits including but not limited to adverse weather conditions, The Lawn Transformers’ machinery/tools or vehicle malfunction or breakdown, staff sickness, staff shortages. Such conditions may cause the delay of agreed visits but this will not affect the original, agreed price, unless both parties agree to a variation.
3.12. The removal of dog excrement, litter, leaves or garden furniture, toys or any other items from the Customer’s site, to be serviced or treated, is the responsibility of the Customer. The Customer is also to ensure grass has been cut to a maximum height of 35mm no more than 3 days prior to any Scarification, Aeration or Seeding treatments Commencing. If there is dog excrement or any other items prohibiting required access to the lawn/area to provide the service, The Supplier will not move such items and will apply the treatment/service best possible around the obstructions, but may be able to carry out the all of the agreed work. The Customer will still be charged the full rate for the visit.
3.13. Appointment notifications are communicated to customers by email around 7 days in advance of the appointment. We cannot provide advance arrival times as the schedule is changeable on the day.
3.14. If the Supplier’s vehicle or our supplier’s delivery vehicle is prevented access to the Customer’s site on the date of a scheduled visit, or if less than 3 working days’ notice is given by the Customer to the Supplier to cancel or amend a pre-arranged booked visit, The Supplier reserves the right to charge for the original booked visit and associated service or treatment in full, including any associated stock, restocking fees and labour charges.
3.15. In the event of vehicle or machinery access at or near the Customer’s property not being safely or practically possible to fulfil some or all services, the Supplier cannot accept responsibility for services not able to be completed. In such cases we will ensure timely communication to the Customers.
3.20. The Supplier will charge the Customer a fee of £30.00 for denied access for treatment visits, including but not limited to locked gates, blocked access to treatment areas or items on the lawn.
3.21. The Customer accepts that the Supplier may take photographs of the Customer’s property to record progress of treatments or use for the Supplier’s business marketing. The Supplier will retain full copyright of such images. Personal identifying aspects will be obscured or removed.
4. Price and Payment
The price for the Treatments is that shown within the quotation, notified by the Supplier to You.
Quoted prices may be increased from time to time on 30 days written notice from the Supplier to You.
There is a minimum charge of £36 per treatment for lawn areas up to 125m2.
Payment methods include monthly Direct Debit via GoCardless and BACS transfer.
The Customer will be responsible for all payments to the Supplier. Payment of invoices are due within 24 hours from the date shown on the invoice. If any invoice is unpaid after 14 days, the Supplier reserves the right to charge interest at the rates set out below until payment in full is received. The rate of interest for late payment shall be 2% domestic and 8% commercial over the base rate of HSBC Bank as varied from time to time and the rate for the time being payable on judgment debts.
Further treatments will not take place until cleared funds are received from You unless otherwise agreed by the Supplier.
If You cancel a Direct Debit whilst owing any money to the Supplier, the Supplier shall invoice you for the amount due or if the Supplier has not performed any Treatments paid for in advance, an appropriate refund will be made to You.
5. Right to Cancel
You have the right to cancel a new contract (in writing or by email) that has a value of over £50 within 14 days of the date that the contract was made only if that contract is classed by Government Regulations as being an “off premises sale”. This right can be exercised by delivering or sending (including by electronic mail) a notice of cancellation in writing to The Lawn Transformers Ltd, 118 Murchison Avenue, Bexley, Kent DA5 3LL or by email to firstname.lastname@example.org, and you must pay in full for any Services provided or and Works started by the Supplier within the 14 day Cancellation Period.
After this time period, in order to cancel the contract during the 12-month period, 1 months’ notice must be given in writing or by email to the Supplier.
Penalties that apply for cancelling the contract before the 12-month period has expired are:
- If You cancel between the 1st month and 3rd month, then 50% of the full quotation amount must be paid in full and final settlement of the Contract.
- If you cancel between the 3rd and 6th month, then 30% of the full quotation amount must be paid in full and final settlement of the Contract.
- If You cancel on the 1st day of the 6th month or after, the remaining quotation amount must be paid in full and final settlement of the Contract.
After the minimum 12-month period has expired, You may terminate the supply of Treatments by giving one month notice in writing to the Supplier.
Any payment arrangement that You have in place with the Supplier will be cancelled on receipt of the notice to cancel the contract.
The Supplier may terminate the Contract at any time during the 12-month period but must give one months’ notice to do so. Any refund payable will be processed at that time.
6. Data Protection Policy
We will use your Personal Information to provide and enhance our services to you: deal with enquiries, administration, security and market research. We may also occasionally wish to contact you by post, telephone or email, about services e.g., other lawn beneficials, which we think may interest you. If you do not wish to receive such information, please contact us.
7. These Terms and Conditions are Governed by English Law.